Privacy Policy

We, at Farmstruck, understand that your privacy is important to you and that you care about how your information is used and shared. We are committed to protecting your right to privacy when you visit our Website, use our app or purchase the products and avail the services that we provide. We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law. You are advised to please read this Privacy Policy carefully.

 

This Privacy Policy discloses what information we gather, how we gather that information, how we use that information, and how you can review that information.

 

Your acceptance of Our Privacy Policy will be deemed to occur upon your first use of our Site or application. If you do not accept and agree with this Privacy Policy, you must stop using our Site application/services immediately.

 

When does this privacy policy apply?

Our Privacy Policy applies to our use of any and all data collected by us in relation to your use of the services offered by FARMSTRUCK. We have no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services. This policy does not extend to any websites that are linked to from our Site. Our Privacy Policy does not apply to services offered by other companies or individuals that have separate privacy policies. We advise you to check the privacy policies of any such websites before sharing any data with them.

 

What information do we collect?

The following information may be collected from you to facilitate the purchase and usage of our products and services:

Personal Information

Any information relating to an identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws including:

 

The data you provide when you create your user account with us, request support or technical assistance, and may typically include the following:

  • Name
  • Date of birth (for age-verification purposes only, FARMSTRUCK does not retain or use this information for any other purpose)
  • Phone Number
  • E-mail
  • Language preference
  • User ID and Password
  • Billing name
  • Billing phone
  • Billing address
  • Any supporting information we may additionally require for verification purposes.

 

User Account Information:

While setting up their user accounts, users may be required to provide information such as their name, address and contact details.

 

Account access information: Users will be provided with a user account on the platform to access the services and for this purpose may be required to provide access information such as a username and a password in order to access the  platform.

 

Contact information: The contact information including phone numbers or email addresses entered, may be utilized by the system to communicate system generated messages which may be transactional/service or promotional in nature.

 

Transaction Data:

Any payments made using the platform will be made through a third party payment processor and shall be subject to such additional terms and conditions which such third party payment processor may prescribe from time to time. We do not process, store or transmit credit/debit or any other card related information. However, the transaction data may be processed for the purpose of scheduling, supplying the purchased products/ services, keeping proper records of those transactions and in order to comply with accounting and tax regulation.

 

Usage Data:

When you as a user interact with the platform, we collect and process metadata to provide us with additional context about the way the platform is being used. The usage data may include your IP address, device type, Internet Service provider, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your platform use. The source of the usage data is our server software and our analytics tracking system.

 

Technical log data:

Like most digital services, our servers automatically collect information when the Website or the app are accessed or used and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

 

Location information:

We receive information from you and other third-parties that helps us approximate your location. We may, for example, use an IP address received with your consent from your browser or device to determine approximate location. We may also collect location information from devices in accordance with the consent process provided by your device. We use this data for the purpose of provisioning the accurate delivery of products and services to you, ensuring the proper administration of our digital platforms and business, analyzing the use of the platform, monitoring and improving our platform and services, improving the user experience, preventing abuse, and assisting users with support inquiries.

 

Customer Support Information:

We may process information that you send to us, should you choose to submit a complaint/query to our support email. If you contact us, we may use your Transaction or Usage Information to respond and handle your request.

 

Product & Marketing communication:

We may process contact information that you provide to us for the purpose of opting into emails such as digests, newsletters, and activity notifications. This notification data may be processed for the purposes of sending you relevant information pertaining to our offerings or newsletters.

 

Service and transactional notifications:

We will, from time to time, send you messages and notifications about your account, service changes or new policies via SMS, email, WhatsApp and other interactive messaging platforms. You can’t opt out of this type of “service or transactional” communication (unless you delete your account) as they contain necessary information pertaining to our platform/ products/ Services and are required for performing our commitment to you.

 

Correspondence information:

We may process information that you choose to share with us if and when you communicate with us. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

 

Cookie Policy

What is a Cookie?

A cookie is small piece of data that is stored in your computer or mobile device. Like many websites, we use cookies and similar technologies to operate our services.

 

Although most web browsers accept cookies automatically, many browsers settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your device. However some of our services may not function properly, for e.g. you will be logged out automatically if you close the browser.

 

We use both session and persistent cookies to better understand how you interact with our services to monitor aggregate usage patterns and to personalize the content we show you.

 

How we use cookies?

We continuously improve our platforms and Services through the use of first party and third party cookies and other web analytics tools, which help us understand how our visitors use our services including our website, app and other services, what webpages, features and functions they like and dislike, and where they may have run into problems which need to be addressed.

 

We may use cookies for the following purposes:

Analysis: We use cookies to help us analyze the usage patterns and performance of our website.

Payment and Fraud detection: We may use cookies to enable easy payment processing and to detect fraud through our payment processor.

Integrations: We may use cookies in your browser to access and share content from third-party Integration Services that you may choose to enable.

Advertising: We may use cookies and similar tracking technologies of third parties, to learn how users interact with Ads so that ads on relevant topics that interest you can be shown to you.

 

 

What data do the cookies track?

While cookies do not typically contain any personally identifiable information, they may be linked to personal information we store about you including:-

 

Basic Information: Email and User Name. This data collected under basic information is only used to make a user’s unique identity.

 

Location Information: We require information about your signup and current location which we may receive from your IP address or device settings to optimally provide our products and services to you.

 

Site Usage data: In order to operate our services, we keep track of how you interact with links across our services. This includes links in emails we send you and links in the any other pages you click. This information may be used by the algorithm to serve promotional messages as per your usage.

 

How will we use your personal information?

We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.

Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes.

Delivery of Products/Services & Communication:

 

  • To facilitate the delivery of products ordered through the platform to our users;
  • To send you reminders/alerts pertaining to upcoming orders, scheduled deliveries, transactional notifications, material changes to the site etc.;
  • Sending users information about our services for marketing purposes and promotions;
  • Providing customer support.

 

Internal Business Use:

  • We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services.
  • Improving our website/App and its content to provide better features and services.
  • Conducting market research and surveys with the aim of improving our services.
  • Preventing, detecting, investigating and taking action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of FARMSTRUCK’s internal policies in any jurisdiction.
  • Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.

 

DISCLOSURE OF INFORMATION:

FARMSTRUCK does not sell, disclose, transfer or share your Personal Information with others except under the following circumstances:

 

·        We reserve the right to disclose your personally identifiable and email address information as and when required by law, when it is necessary for compliance with any legal summons, notices, orders, enquiries by law enforcement officials/ quasi-judicial authorities; to enforce or apply our agreements; in order to protect the rights, property, or safety of Farmstruck, customers, suppliers or others. 

 

  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of Farmstruck's business assets we may disclose Personal Information to those involved in the negotiation or transfer.

 

 

THIRD PARTY SHARING OF INFORMATION:

 

We may share your personal data: (a) at your direction, with separate, specific notice to you, and with your consent; (b) with third-party service providers under appropriate confidentiality and data privacy obligations (only for the purposes identified here in above); (c) in connection with a merger, divestiture, acquisition, reorganization, restructuring, financing transaction or sale of assets pertaining to a business line; and (d) to meet any applicable law or respond to valid legal process, including from law enforcement or other government agencies, or to enforce applicable Terms of Service, including investigation of potential violations, or to detect, prevent, or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of Farmstruck, our users, or the public as required or permitted by law, including to help prevent the loss of life or serious injury of anyone.

 

The categories of service providers and partners with whom we may share your data are:

  • Hosting/infrastructure/storage providers
  • Payment processors
  • Analysis tools providers
  • Customer Support tools providers
  • Marketing and email providers
  • Internal communication tools providers

 

 

Farmstruck will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality / non-disclosure obligations.

 

Your right to withhold personal information

You are always in control of your information and are under no compulsion to disclose your personal information. If you don’t want us to send you details of our services, we will respect your wishes. However, please bear in mind that if you don’t give us certain key personal information, you will be unable to optimally avail of our services or use the platform.


Security Measures and safeguards

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. We limit access to your personal information only to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and are bound by contractual confidentiality obligations and will be liable to face disciplinary action or termination for failure to meet these obligations.


Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site or App, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. 


Children's Policy

The services offered on the website, webpages, app etc. are intended for general audiences – we do not seek through our site/ app or Services to gather personal data from or about persons that are minors (i.e., not the age of majority). If you inform us or we are otherwise made aware that we have unintentionally received personal data from a minor, we will delete the information from our records.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Farmstruck does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Withdrawing your consent

You have the right to withdraw your consent to the use of your data, at any time.

To withdraw your consent for our use of your personal data please contact us at support@farmstruck.com and submit a request for deletion of your data from our systems. Although, deletion of Data is subject to reasonable limitations and such withdrawal of consent to use your data may limit our ability to provide the best possible services to you.

To withdraw your consent to receiving promotional emails from our end, please speak with a member of our team or use the unsubscribe function in any e-mail we send.

 

Retention of your information

We will only keep your personal information for as long as necessary to fulfill the purposes for which we collected it. Provided that, in the case of certain kinds of data we will retain it for as long as we have your permission to keep it.

We may also need to keep it for other purposes including for satisfying any legal, accounting, or reporting requirements.

In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.

 

Reviewing your information

You can directly approach us to correct, amend, or delete inaccurate data by contacting our Support team at support@farmstruck.com

 

It is also important to us that the personal information we hold about you is accurate and current. Therefore, please keep us updated of changes in your personal information by communicating the same to our team.

You have the legal right to ask for a copy of any of your personal data held by us.


Changes to this privacy policy

FARMSTRUCK may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to your email address or by placing a prominent notice on our site.


Grievances

Any grievance relating to illegal use, abuse, or complaint regarding your information related to our services may be reported to our Support Team at support@farmstruck.com


Contact us

If you would like to contact us for any reason regarding our privacy practices, please call, write, or email us at the following address:

 

E- Mail: support@farmstruck.com

 

Postal Address:

 Farmstruck Global Private Limited
No 31, 1st Floor, Airview Colony
Konena Agrahara
Bangalore
Karnataka - 560 017