Terms & Conditions

User Account Registration

In order to be listed on the Platform and/or to access certain features of the Platform, Users will be required to sign up (“Farmstruck Account”) on the Farmstruck platform.

Users agree to provide accurate, current and complete information during any registration process on the platform and to update such information to keep it accurate, current and complete. Farmstruck reserves the right to verify and validate the information and details provided by Users. In case of any discrepancy or inaccuracy or fraud identified in the information provided by the user, Farmstruck, may, in its sole discretion, reject or otherwise terminate the registration of the User account and may also debar any such user from accessing the platform or services.

Users are responsible for safeguarding their user password. Users agree that they will not disclose their password to any third party and that they will take sole responsibility for any activities or actions under their Farmstruck Account, whether or not the User has authorized such activities or actions. Users will immediately notify Farmstruck of any unauthorized use of their Farmstruck Account.

 

Products and Delivery

Farmstruck offers an array of Products including, but not limited to meat, and other perishable and non-perishable products (“Products”). Users are solely responsible for reading the instructions for storage and usage of the Products. Farmstruck will not be liable for any deterioration of the Products owing to User failure to store/ use the said Products in a manner consistent with their nature and the instructions accompanying each Product, after the same is delivered to User.

 

As far as is possible, Farmstruck will endeavour to ensure that the pictorial representation of the products matches the product being delivered; however, due to the nature of some of the products, variations may occur in the Product listing and the Product delivered for which Farmstruck is not responsible, except in the specific circumstances as set out in these terms and conditions.

 

Products listed on the platform are subject to availability and Farmstruck reserves the right to modify order quantities or reject orders after they have been placed based on availability or non-serviceability thereof.

Farmstruck may also impose limitations on the quantity of products that may be ordered from the platform.

 

Product varieties may be listed separately on the platform to streamline and bring specificity to the ordering process and to ensure that the product the User sees is the product the User gets. However, Users must take care to go through the product description listed on the platform in order to ensure that a product fits their specific requirement. Farmstruck will not be responsible for the correctness or application of any order placed by the User.

 

Products once delivered will not be returnable other than in accordance with our Replacement Policy as mentioned herein.

 

Farmstruck may, in its sole discretion, modify, discontinue, commence supply of, and modify the pricing of any products on the Platform.

 

Delivery terms

For all purposes, order delivery will be deemed to have been taken by the User once the order is delivered to the User in person, or in case of User’s unavailability, to a person designated by the User at the same address.

Delivery will be deemed to have been taken by the User when, at the User’s request, the order is delivered to a neighboring or proximate address, by Farmstruck.

 

We strive to make the delivery process as convenient for Users, as possible. However, there may be instances where, due to inadequate access to certain delivery locations or our inability to locate the delivery address -due to discrepancies in the details provided or limitations in location mapping services- the User may be required to take delivery of the ordered items from a prominent pickup point which is situated in the vicinity of the delivery address.

 

While it is always our endeavour to deliver every order as per the delivery scheduled mentioned to the User at the time of placing an order, there may be instances where the delivery time varies. In any such case we will keep the User informed regarding any delay or changes in the delivery timeline. 

 

 

Delivery Charges and Taxes

Farmstruck may, in its sole discretion, charge fixed, distance-based or such other delivery charges as it may determine from time to time, and applicable taxes. Such delivery and other charges, if applicable, will be intimated to User at the time of placing an order through the platform.

 

In the event of non-delivery of products due to an error in the details provided by the User or due to User’s non-availability at the time of delivery, any additional charges for re-delivery of the products will have to be borne by the User.

 

 

CANCELLATION, REPLACEMENT, REFUND POLICY

 

Order Modification & Cancellation Policy

 Owing to the perishable nature of certain Products listed on the platform, those products once ordered by the User cannot be cancelled or their quantities modified except under the following circumstances:

 

Where the item to be modified or cancelled is a meat product, order modification or cancellation may be requested up to eight (8) hours prior to the scheduled delivery time.

 

Where the item to be modified or cancelled is a fruit or vegetable product, order modification or cancellation may be requested up to five (5) hours prior to the scheduled delivery time.

 

Where the item to be modified or cancelled is a pre-packaged product, order modification or cancellation may be requested up to two (2) hours prior to the scheduled delivery timeline.

 

However, in any such instance, cancellation of an order or product will be at sole discretion of Farmstruck.

 

Farmstruck will not entertain any request for the cancellation of an order or product(s) at the time of delivery.

 

Cancellation of an order due to the User’s non-availability at the scheduled time of delivery will result in the levying of cancellation charges on the User, as Farmstruck may deem fit and which may be upto 100% of the value of the cancelled order.

 

For any cancellation requests and related queries Users may contact customer care through the app or write to us at: support@farmstruck.com

 

Replacement & Refund Policy

If it is reported to us that any Products delivered to User are of deficient quality or are not as per the order placed by the User, we will promptly replace the same, provided that the same is reported to us within a reasonable time with due regard to the nature of the Product and as follows:

 

If the Product delivered is a meat item, the said deficiency in quality must be reported within a maximum time-frame of 2 hours from the time of delivery; in case of fruits and vegetables, deficiencies must be reported within a period of 8 hours from the time of delivery and in the case of pre-packaged items deficiencies must be reported within a period of 24 hours from the time of delivery.

 

Undelivered or missing items in an order or wrong item delivered must be intimated to the delivery personnel at the time of taking delivery of the order or must be reported to Farmstruck no later than two (2) hours from the time of taking delivery of the order. In cases where the payment for the order has been collected, the value of the undelivered items will be credited to the Farmstruck wallet/ source account. Where the payment mode is cash on delivery, the value corresponding to the undelivered item(s) will be adjusted in the bill amount payable at the time of delivery.

 

In case of delivery of a wrong product or item not ordered by the User, the User may be reasonably required to store certain products appropriately, as per their storage instructions, until a suitable replacement or refund for the said product(s) can be arranged.

 

In any instance where there is a failure to deliver any ordered Product(s) or source replacements for any defective/ deficient Products or an order is cancelled, attributable to Farmstruck (which will be determined at Farmstruck's discretion), Farmstruck will, based on User preference and as the context requires, either offer a similar or comparable product to User, reschedule delivery of the order or where payment has already been collected, refund the value of the undelivered products to User’s Farmstruck  Wallet/ source account.

 

Refunds against cancellation of orders initiated by the User will be processed to their Farmstruck wallet/ source account in accordance with our cancellation policy.

 

Farmstruck Wallet

Users with a Farmstruck Account may register to open a Farmstruck Wallet for the purpose of making purchases on the Platform.

 

For the purpose of opening a Farmstruck Wallet, User may be required to comply with KYC (Know Your Customer) requirements and provide the necessary details including User name, contact details etc. Users hereby undertake to provide accurate, up to date information for the said purpose, as required.

 

Users may add money from their credit or debit cards or net banking into the Wallet in order to recharge it and the amount so added can be utilized for purchases on the Farmstruck platform. However, no cash withdrawals will be permitted from the wallet.

 

Any amount in a User’s Farmstruck wallet will not be refunded to the User under any circumstances.

 

User may add money into their wallet up to a maximum limit of Rupees five thousand (Rs. 5,000/-) per month. This will be inclusive of credits made by User into their wallet, any promotional offers, refunds etc. Provided however that, at any given time the balance in a User’s Farmstruck wallet shall not exceed Rupees five thousand (Rs. 5,000/-). Farmstruck may revise these limits at its sole discretion without prior notice.

 

Users are not entitled to any interest on the balance available in the wallet. Farmstruck will not be responsible for erroneous transfers of any amounts into User wallet and will not permit the withdrawal of any such amounts.

 

By opening a Farmstruck Wallet, User authorize us to hold, make remittances and receive funds at User authorization.

 

 

Territory

At present, Farmstruck operates its services at Bengaluru.

 

Aside from the aforesaid locations, Farmstruck hereby makes no representation that the Products/services, and offers will be available for purchase, outside the aforesaid Territory, and makes no representation as to the quality of the Products if transported by User beyond the aforesaid territorial limits.

 

Pricing and Refund

The pricing corresponding to the Products on the Platform relates to the quantity mentioned on the listing of the said Product on the Platform.

 

The Products are available for order in standard quantities, and priced accordingly, as stated in the listings; we take utmost care in ensuring that the quantity of the product ordered by User is delivered to User, however, owing to the nature of some of the products, there may be slight variations. The price may be adjusted in accordance with the variations such that User may be refunded (in a manner determined by Farrmstruck), where the quantity of the Product is lesser than the quantity ordered, or where excess product is delivered, a commensurate amount may be charged from User.

 

 

Promotions/Offers

The validity or applicability of any offers, discounts or promotions presented on the site or app or offline, will at all times be subject to sole discretion of Farmstruck

 

Promotional offers in the form of online or offline exchange coupons or coupon codes, discounts etc. may be subject to additional terms with regard to their validity, applicability and other terms governing the offer. In case of conflict between the terms mentioned on any such offer and these Terms and Conditions, the latter shall apply.


User Conduct

You may only use the Platform pursuant to the terms of this Agreement. You are solely responsible for Your use of the Platform and shall abide by, and ensure compliance with, all applicable Laws, rules and regulations in connection with Your use of the Platform, including but not limited to Laws related to taxation, intellectual property, privacy and export control. Use of the Platform is void where prohibited.

 

By way of example, and not as a limitation, you agree not to:

 

  1. violate any local, state, or national law, or any order of a court, or other law or regulation, including but not limited to anti-spam, export control, privacy, and anti-terrorism laws and regulations;

 

  1. use the Platform or its content for any purposes not authorized by these Terms of Use, including commercial, political, or religious purposes, including the submission or transmission of any content that contains advertisements, promotional materials, junk mail, or any other form of solicitation;

 

  1. infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;

 

  1. use the Platform to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or confidential financial information etc.

 

  1. "stalk" or harass any other user of our Platform or collect or store any personally identifiable information about any other user other than for purposes of transacting as a user of the Farmstruck platform;

 

  1. harass, threaten, intimidate, impersonate, or attempt to impersonate any other person, falsify your contact or other information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with FGPL etc.

 

  1. impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;

 

  1. use our Platform in connection with the distribution of unsolicited commercial email ("spam") or advertisements;

 

  1. access, download, monitor, or copy any information contained on our Platform through artificial means (including but not limited to use any ‘deep-link’, ‘scraper’, ‘robot’, ‘spider’ or other automatic device, program, algorithm or methodology, or any similar or equivalent automatic or manual process), or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any content, materials, documents or information through any means not purposely made available through the Platform; or

 

  1. sell, share, or otherwise transfer your account username, password, other information, or your rights or obligations under these Terms of Use;

 

  1. interfere with or damage our Platform, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;

 

  1. use automated scripts to collect information or otherwise interact with the Platform;

 

  1. post, upload, publish, submit or transmit any content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;

 

  1. systematically retrieve data or other content from our Platform to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;

 

  1. use, display, mirror or frame the Platform, or any individual element within the Platform, Farmstruck’s name, any Farmstruck trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without FGPL’s express written consent;

 

  1. access, tamper with, or use non-public areas of the Site, FGPL’s computer systems, or the technical delivery systems of FGPL’s providers;

 

  1. probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on or of the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of the Platform, or any other customer of FGPL, including any Farmstruck account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information other than your own information, except as expressly authorized by FGPL and provided for by the Platform.

 

  1. avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by FGPL or any of FGPL’s providers or any other third party (including another user) to protect the Platform;

 

  1. forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Platform to send altered, deceptive or false source-identifying information;

 

  1. attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform; or

 

  1. advocate, encourage, or assist any third party in doing any of the foregoing.

 

FGPL will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. FGPL may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that FGPL has no obligation to monitor your access to or use of the Platform but has the right to do so for the purpose of operating the Platform, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

 

FGPL reserves the right, at any time and without prior notice, to remove or disable access to any content that FGPL, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Platform.

 

User Account Regisitration

In order to be listed on the Platform and/or to access certain features of the Platform, you will be required to sign up (“Farmstruck Account”) on the Farmstruck platform.

You agree to provide accurate, current and complete information during any registration process on the platform and to update such information to keep it accurate, current and complete. FGPL reserves the right to verify and validate the information and details provided by you. In case of any discrepancy or inaccuracy or fraud identified in the information provided by the user, FGPL may, in its sole discretion, reject or otherwise terminate the registration of the User account and may also debar any such user from accessing the platform or services.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Farmstruck Account, whether or not you have authorized such activities or actions. You will immediately notify FGPL of any unauthorized use of your Farmstruck Account.

 

Intellectual Property and ownership rights

The Platform, and all its content is protected by copyright, trademark, and other laws of India and international laws. You acknowledge and agree that the Platform, including all associated intellectual property rights is the exclusive property of FGPL and its licensors. The compilation (meaning the selection, coordination, and arrangement) of the Site or the app is also the exclusive property of FGPL and is protected by Indian and international copyright laws.

 

Except as otherwise expressly stated herein, you may not alter, modify, copy, distribute (for compensation or otherwise), transmit, display, perform, reproduce, reuse, post, publish, license, frame, download, store for subsequent use, create derivative works from, transfer, or sell any, copyright, trademark, other proprietary right, information or Content incorporated in or accompanying the platform, in whole or in part, including any text, images, audio, and video in any manner, without the prior written authorization of FGPL or any applicable third-party suppliers. The use of Content, including images, by you, or anyone else authorized by you, is prohibited unless specifically permitted by FGPL. Any unauthorized use of text or images may violate copyright laws, trademark laws, the laws of privacy and publicity, and applicable regulations and statutes. FGPL does not warrant or represent that your use of Content or any other materials displayed on the platform will not infringe rights of third parties. Your use of any of the Content beyond the scope of personal use may require a license from the owner of the rights to the data with respect to the use of portrait right, trademark, copyright, design right, right of utilization or any other rights of the persons, products or landscape portrayed in the provided Content. FGPL is not responsible for any claims of ownership rights to any images or data against you. You will indemnify, defend and hold harmless FGPL from and against any losses or claims, by an owner of data or image rights or any third party resulting from any violation of these Terms of Use.

 

Certain trademarks on the platform are the service marks and trademarks of FGPL or its licensees. The domain name for the Site, the FARMSTRUCK logo and elements of the design of the Site and app are service marks, trademarks, logos, and/or trade dress of FGPL. All other trademarks, service marks, trade dress, product names, company names or logos, whether registered or not, on the platform are the property of their respective owners. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from the Site or app without the prior written authorization of FGPL.

 

Permission for all other uses of Content, service marks, trademarks, logos, trade dress or other intellectual property contained herein, including reproducing and distributing multiple copies or using Content, service marks, trademarks, logos, trade dress or other intellectual property on any other website or networked computer or linking to any page of the Site or app, must be obtained from FGPL or the appropriate rights owner in advance; otherwise, such use is prohibited. Requests for such authorization from FGPL should be submitted via email. All design rights, databases and compilation and other intellectual property rights associated with the Site, app in each case whether registered or unregistered, and related goodwill, are proprietary to FGPL.

 

 

Farmstruck's content and release

Subject to your compliance with the terms and conditions of these Terms, FGPL grants you a limited, non-exclusive, non-transferable license, to access and view any FGPL content solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.

 

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by FGPL or its licensors, except for the licenses and rights expressly granted in these Terms.

 

WARRANTY DISCLAIMER

THE PRODUCTS, AND RELATED OFFERS ON THIS PLATFORM ARE PROVIDED ON AN “AS IS”/ “AS AVAILABLE BASIS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, FGPL EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. FGPL MAKES NO WARRANTY THAT THE PLATFORM, THE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. FGPL MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, THE PRODUCTS OR CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SITE/APP OR THE SERVICES.

IF YOU CHOOSE TO USE THE PLATFORM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PLATFORM PERTAINING TO ANY OF THE PRODUCTS, OR OTHERWISE, WILL GIVE RISE TO ANY WARRANTY NOT EXPRESSLY CREATED HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM. YOU UNDERSTAND THAT FGPL DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE PLATFORM. FGPL MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PLATFORM OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE PLATFORM. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM.

 

Unlawful Activity

We reserve the right (at our discretion) to investigate complaints or reported violations of the Terms and to take any action we deem appropriate including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third-parties and disclosing any information necessary or appropriate to such persons or entities relating to your registration data, usage history, posted materials, IP addresses and traffic information etc.

 

Termination and account deactivation

FGPL may, in its sole discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Terms or your access to our Platform, and (b) deactivate or cancel your Farmstruck Account. Upon termination we will promptly pay you any amounts we reasonably determine we owe you in our discretion and which we are legally obligated to pay you. In the event FGPL terminates these Terms, or your access to our Platform or deactivates or cancels your Farmstruck Account, you will remain liable for all amounts due hereunder. Please note that if your Farmstruck Account is cancelled, we do not have an obligation to delete or return to you any content you have posted to the Platform, including, but not limited to, any reviews or Feedback.

 

Indemnity

You agree to release, indemnify, defend and hold harmless FGPL including but not limited to its affiliates, subsidiaries, officers, directors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by FGPL arising out of or in any way connected with your access to or use of the Platform, or your violation of these Terms. Further, You agree to hold FGPL harmless against any claims made by any third party due to, or arising out of, or in connection with Your use of the Platform, any claim that Your material caused damage to a third party, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.

In no event shall FGPL, its officers, directors, employees, partners or suppliers be liable to the User, or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not FGPL has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Platform.

 

LIMITATION OF LIABILITY

NEITHER FGPL NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PLATFORM OR PRODUCTS WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE PLATFORM, THE PRODUCTS LISTED HEREON, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE PLATFORM, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FGPL HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM AND CONTENT, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF FARMSTRUCK WHETHER IN PERSON, BY PHONE, ONLINE OR OTHER MEANS REMAINS WITH YOU.

 

PRIVACY POLICY

FGPL is committed to protecting the privacy and confidentiality of any personal information that it may request and receive from its clients, business partners and other users of the site and app. To read our privacy policy statement regarding such personal information please refer to our PRIVACY POLICY located at www.farmstruck.in/index.php?route=information/information&information_id=3

 

FEEDBACK AND REPORTING MISCONDUCT

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Platform (“Feedback”). You may submit Feedback by emailing us at support@farmstruck.com . You acknowledge and agree that all Feedback will be the sole and exclusive property of FGPL and you hereby irrevocably assign to FGPL and agree to irrevocably assign to FGPL all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At FGPL’s request and expense, you will execute documents and take such further acts as FGPL may reasonably request to assist FGPL to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

In addition, If you feel any user is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of fraud, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and to FGPL.

 

Use of content

FGPL reserves its right to post data on the site www.farmstruck.com/ App or on such other affiliated sites and publications as it may deem fit and proper at no extra cost to the User.

 

Links

The Platform may contain links to third-party websites or resources. You acknowledge and agree that FGPL is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by FGPL of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.

 

Communication

FGPL may send you information pertaining to the Products, including important announcements, payment transaction confirmations, by SMS, WhatsApp, email or other means of electronic communication, by posting a notice on the website, or through any other relevant communication channels.

FGPL may offer to send you promotional information by SMS, email or other means of electronic communication. You may choose to opt in to receiving such communication and can manage your consents in the Settings page of your user account.

You agree that all agreements, notices, disclosures and other communications that are provided to you electronically, satisfies any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically is deemed to be given and received on the date when we transmit any such electronic communication as described in these Terms of Use.

 

Non-Agency

Neither these Terms of Use, the Privacy Policy, the Products, nor any content, materials or features of the Platform create any partnership, joint venture, employment, or other agency relationship between You and FGPL. You may not enter into any contract on our behalf or bind us in any way.

 

Waiver

The failure of a Party to insist upon strict performance of any provision of this or any Agreement or the failure of a Party to exercise any right or remedy to which they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this Agreement or any of its clauses shall be effective unless it is expressly stated to be such in writing and signed by the respective Parties.

 

Forcer Majeure

FGPL shall not be liable for any failure to perform any obligation under this or any Agreement which is due to an event beyond our control including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, epidemic or pandemic diseases, errors or downtime in networks, power supply, gateway or similar failures of communication earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. In any such event, we shall forthwith inform you of the same and shall use all reasonable endeavours to comply with the terms and conditions contained herein.

 

Assignment

You may not assign any of your rights under these Terms of Use, and any such attempt will be null and void. FGPL may, in its discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms of Use if some or all of the assets or business of FGPL is transferred to another entity by way of merger, sale of its assets or otherwise.

 

Dispute Resolution

Arbitration

In the event that a dispute arises between you and FGPL as per these Terms, the parties shall attempt to amicably resolve the dispute through mutual discussions. Where the dispute is not resolved for a period of 90 days from the date of the dispute, either party may, upon giving written notice to the other party, declare its intention to initiate arbitration proceedings. The arbitration will be conducted in English in accordance with the rules prescribed under the Arbitration and Conciliation Act, 1996. The venue for the arbitration shall be Bangalore. The arbitration shall be conducted by a sole arbitrator appointed by FGPL. The award of the arbitrator shall be final and binding on the parties. Each party shall bear its own cost of arbitration.

 

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the Republic of India, without regard to conflict of law principles. Any disputes arising out of or in connection with this agreement and/or related terms will be subject to the jurisdiction of the courts located in Bangalore, Karnataka.

You agree to attempt to mediate any such dispute through arbitration or other alternative dispute resolution mechanisms, in India and to abide by all limitations of liability contained herein.

 

Claims of intellectual property infringement

We respect the intellectual property of others and take the protection of copyrights and all other intellectual property very seriously, and ask our users to do the same. We therefore employ measures to prevent copyright and other intellectual property infringement on the Platform.

 

Severability

All parts of these Terms of Use apply to the maximum extent permitted by law. It is hereby agreed between the parties that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.


GRIEVANCES

Any grievance that you may have pertaining to illegal activities on the platform, abuse, or any complaint relating to our Products may be reported to our Grievance Officer, Presilla Rodrigues
Email: support@farmstruck.com
Phone Number: +91 7259701818

 

CONTACTING US

If you have any questions or concerns about these Terms of Use, please contact us here:

E- Mail: support@farmstruck.com

Postal Address:

Farmstruck Global Private Limited
31,1st Floor, Airview Colony
Konena Agrahara
Bangalore
Karnataka - 560 017 

We will attempt to respond to your questions or concerns promptly after we receive them.